After a longer than expected wait, I’m happy to say that we are back in stock and shipping Vruzend kits again!
I really appreciate all of the patience that those of you with backordered kits showed us as we worked through a number of unexpected delays. We finally have our latest resupply shipments of kits on hand, with more than enough to cover all of the back orders.
Demand has been much higher than we expected. We are producing more kits as fast as we can in our modestly sized factory, and are investing in new machines to increase our production capacity. There still might be a future backorder situation though as we rush to meet the current demand.
We learned from this extended backorder experience though, and we’ll make sure the process goes smoother in the future.
Thanks again to all of our supportive customers who put up with us! Your support helps make the late nights and raw fingers worth it!
Hey everybody! A lot of you know that we’ve been out of stock of our Vruzend kits for a couple weeks now and of our 18650 LG MJ1 cells for about a week.
The LG MJ1 cells are now back in stock and shipping immediately!
The Vruzend kits should be back in stock by this weekend, and we hope to begin shipping on Monday. To give you a little more detail, the kits should be taking off from Mumbai on an air cargo flight within the day. We went with more expensive air freight to ensure that we can get your kits to you ASAP, instead of the slower but cheaper sea shipping. We’ll eat the extra cost ourselves and we’re working on increasing production so there won’t be backorders like this in the future.
We had hoped to have the kits even sooner, but had a number of unexpected delays along the way. (Did you know the end of Ramadan is a bank holiday that shuts down much of business in India for a few days? The more you know…)
Anyways, we really appreciate all of the patience and support you guys have shown us. We know its annoying to pay for something and have to wait for shipping, especially when it is part of a project that you are itching to start (or finish!) but we’re working as fast as we can here. You will all hopefully be getting “shipped” emails with tracking numbers soon. Thanks for hanging in there and as always, make sure you contact us or use the forum if you have any questions!
Thanks guys, you gave us the “hug of death!” We’ve gotten a wonderful response since we began offering our Vruzend lithium battery assembling kits in the US. One issue has quickly arisen though: we underestimated the demand.
We’re frantically producing kits as fast as we can to meet the demand, but we’re down to the last few kits in our US warehouse, and are waiting for more to arrive from our factory. At this rate, in the next few hours, we’re going to be sold out of kits.
Don’t worry though, we’ll be taking backorders for kits, and they will all ship in the order that they were received. We expect to have our Vruzend kits back in stock in the US warehouse in the next 7-10 days. In the meantime, any orders for parts that don’t include a battery assembly kit (such as battery cells, tools, BMSs, books, etc) will ship immediately. If your order includes a backordered Vruzend battery assembly kit, then it will ship as soon as we can restock.
We really appreciate you guys bearing with us, and we’ll do our best to maintain a high level of production so we don’t have to take backorders again in the future.