Tag: backorders

After a longer than expected wait, I’m happy to say that we are back in stock and shipping Vruzend kits again!

I really appreciate all of the patience that those of you with backordered kits showed us as we worked through a number of unexpected delays. We finally have our latest resupply shipments of kits on hand, with more than enough to cover all of the back orders.

Demand has been much higher than we expected. We are producing more kits as fast as we can in our modestly sized factory, and are investing in new machines to increase our production capacity. There still might be a future backorder situation though as we rush to meet the current demand.

We learned from this extended backorder experience though, and we’ll make sure the process goes smoother in the future.

Thanks again to all of our supportive customers who put up with us! Your support helps make the late nights and raw fingers worth it!

Thanks guys, you gave us the “hug of death!” We’ve gotten a wonderful response since we began offering our Vruzend lithium battery assembling kits in the US. One issue has quickly arisen though: we underestimated the demand.

We’re frantically producing kits as fast as we can to meet the demand, but we’re down to the last few kits in our US warehouse, and are waiting for more to arrive from our factory. At this rate, in the next few hours, we’re going to be sold out of kits.

Don’t worry though, we’ll be taking backorders for kits, and they will all ship in the order that they were received. We expect to have our Vruzend kits back in stock in the US warehouse in the next 7-10 days. In the meantime, any orders for parts that don’t include a battery assembly kit (such as battery cells, tools, BMSs, books, etc) will ship immediately. If your order includes a backordered Vruzend battery assembly kit, then it will ship as soon as we can restock.

We really appreciate you guys bearing with us, and we’ll do our best to maintain a high level of production so we don’t have to take backorders again in the future.